You will receive an email confirmation once your order has been processed. This confirmation will serve as confirmation that your order has been received and is being prepared for shipment. If you do not receive this email confirmation within the specified processing time, please check your spam folder and ensure that the email address provided during checkout is correct. If you still have not received a confirmation, don’t hesitate to reach out to our customer support team at naturalessence.sh@gmail.com for further assistance. Your satisfaction is important to us, and we are here to help with any questions or concerns you may have.

Yes, you can request a change to your shipping address after your order is confirmed. To do so, please reach out to our customer service team at naturalessence.sh@gmail.com as soon as possible. We will do our best to accommodate your request and ensure that your order is shipped to the correct address. Your satisfaction is important to us, and we are here to assist you with any address changes or other inquiries you may have.

Yes, we do offer international shipping. However, please be aware that for international orders, customs and import duties may apply upon delivery. These fees are the responsibility of the recipient and are not included in the product or shipping costs. We recommend checking with your local customs office to understand any additional charges that may be incurred when receiving your international order. If you have any questions about international shipping or customs duties, please feel free to reach out to our customer support team at naturalessence.sh@gmail.com, and we’ll be happy to assist you.

After your order has been processed within 3 to 5 business days, it will be shipped using one-day shipping to ensure that it reaches you as quickly as possible. We understand the importance of timely delivery and are committed to getting your order to you promptly. If you have any questions or need further assistance, please feel free to contact our customer support team at naturalessence.sh@gmail.com. We’re here to assist you every step of the way!